Images and Brands
Our images and brands are for reference only. We try our best to ensure we supply the brand-manufacturer described in the image/detail; however, we do reserve the right to supply an equal-quality product as a replacement / alternative, if you wish to specify a particular brand, please call us on 01773 822511 to confirm. Any part or component or product supplied will always be to at the least matching “Original Equipment” quality.
Shopping With Us
To place an order, simply click on the image or item title to view the full item description and add your selected item to your basket. Once your shopping is complete, you then proceed to checkout. Payments are made by our secure gateway provider PAY PAL. You do not have to be a member or have an account with PAY PAL in order to use the service.
Postage and Packaging
(Where Applicable) All deliveries are within a Five mile radius to the shop and are charged at £3.00 for all orders below £100.00. Please contact us for deliveries outside of this area. We calculate the value of delivery based on your order total excluding vat. We “Do Not” offer a delivery service outside the uk mainland and some remote areas of the UK Mainland.
Delivery Information
Deliveries are usually sent by our own vans or by a Carrier service of our choice if outside the Five mile radius. We aim to dispatch all orders within 2 working days although usually your order will be dispatched on the same day if received before 2pm. On occasion this may be delayed due to unforeseen circumstances beyond our control – for example Bank Holidays and the Christmas period. We will endeavour to dispatch all paid orders prior to or on the last postal day on such occasions. However, we will contact you by email if we are aware of this prior to dispatch. Deliveries will be delivered to the address on your order form. Delivery via Carrier is on a 3-5 working days service but generally goods arrive much quicker.
Order Status
We will email you when your order has been dispatched, but additionally you can track the status of your order by logging into your members area and clicking on ‘Orders’. Your placed orders will be available to view and you will also have the current assigned status against each one. The meaning of each status is described below: Pending – Your order has been successfully placed and is awaiting payment
Processing – The payment for your order has been received and your order is being processed
Picking – Your order has been processed and your goods are being packed
Dispatched – Your order has been dispatched and should be with you within the next two working days
Cancelled – Either payment for your order has not been received within a reasonable time and it has now been cancelled by us, or you have informed us that you no longer wish to continue with your order
Data Protection
The Data Protection Act dictates that we must protect your account information against unauthorised access or release. We will not give, sell, rent, or loan any identifiable personal information to any third party, unless you have authorised us to or we are legally required to do so.
Returns Policy
Unwanted goods
Under UK law you are entitled to a “cooling off” period after placing your order. You may cancel your order without giving a reason and return your goods within 7 working days following the day of receipt for a full refund of all charges other than postage. Goods must be returned as new and unused.
The cost of and safe return of the goods is the responsibility of the customer. You are advised to obtain a proof of postage from the post office or service you use. We are not responsible for the loss of any items during transit for any returned items.
Faulty Goods
In the unfortunate event of any faulty goods being received, please contact us immediately to arrange the return of the goods. They must be returned within 14 days of receipt. Any reasonable postage costs incurred in the return of faulty goods will be refunded. We cannot be held liable for goods lost in transit whilst being returned to us, in this event you must obtain compensation from the postal service involved. We recommend that goods are returned by Recorded Delivery to ensure signed receipt.
This does not affect your statutory rights.
Accuracy
Motostop have used reasonable care and skill in compiling the content of this site, and we accept no responsibility or liability for any inaccuracies, errors or omissions. We also accept no responsibility or liability for any damage or injury to persons or property arising from the use of any instructions. All images are used for illustration purposes only & products may vary due to supplier availability.
Copyright
All original content and images on this website are protected by copyright. They may not be used in whole or in part without prior written consent of Motostop.
Cookies
We use Cookies on our site. The only use of Cookies is to give all our visitors the best online experience.